Data Energy Center® Facility & Operations Manager 

As the primary responsibility, you will play a pivotal role in ensuring the seamless 24/7/365 operation of each dedicated Data Energy Center®. Your focus will extend to overseeing the ongoing maintenance of these sites, ensuring they operate at peak efficiency around the clock. T.Loop's commitment to colocation services places a significant reliance on our service level agreements, and your role is crucial in upholding these standards.

As part of your diverse responsibilities, you'll oversee the following areas, among others:

• Providing continuous customer service and maintaining adherence to SLAs.

• Responding promptly to customer requests, offering additional services when required.

• Strategizing and executing on-site operations, including quality SOPs, MOPs, rounds, and audits.

• Managing incident handling and planned maintenance with precision.

• Contracting suppliers for on-call and maintenance services.

• Planning and instructing the delivery of on-site maintenance services in compliance with EHS standards.

• Driving continuous improvements and actively participating in customer meetings upon request.

As the Data Energy Center® Facility & Operations Manager, you will manage multiple Data Energy Centers® situated in different geographical locations within the same city.

Key Responsibilities

• Collaborate with T.Loop Project Management during the installation of new Data Energy Centers.

• Facilitate the onboarding process for new Data Energy Center capacity.

• Ensure the continuous 24/7/365 operation of T.Loop's Data Energy Centers.

• Act as the primary contact and oversee maintenance and on-call responsibilities.

• Manage onsite customer services, including the project management of on-site projects such as patching and server maintenance.

• Serve as the main contact for all agreements on each site.

Required Qualifications

• Fluent in both Swedish and English, with strong verbal and written communication skills.

• Minimum of 5 years of experience in cooling or electrical infrastructure.

• Proficient in technical systems and operations.

• Proficiency in Microsoft Office, particularly MS Excel, as an essential daily tool.

• Experience in direct customer contact, with a background in sales or sales support considered a bonus.

• Demonstrated experience in project management.

• Familiarity with interpreting agreements and overseeing contractor work.

• Possession of a valid driving license.

Reporting structure  

The Facility Manager will be an integral part of T.Loop's Operations business area, collaborating with technicians, Project Managers, and the NOC team.

Working conditions  

This role will be based in the greater Stockholm metropolitan area. T.Loop's main office is centrally located in Stockholm. The position requires a commitment of 40 hours per week, with a vacation allowance of 25 days plus 5 additional days.